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Visa charges Hims $75K for customer card disputes
Visa has enrolled Hims & Hers Health in its Acquirer Monitoring Program, citing an uptick in customer charge disputes during the month of July, WebNovare reports, citing internal documents. Hims will be required to pay an $8 surcharge for each challenge, for a total bill of almost $75,000. To be removed from the program, Hims must reduce its dispute rate to less than 1.5% of total transactions for three months in a row. The penalty comes as Hims faces a lawsuit from the Federal Trade Commission accusing the telehealth company of deceptive billing practices and customer privacy violations.
Visa has reportedly placed telehealth company Hims & Hers Health into its Acquirer Monitoring Program following an increase in customer charge disputes during July. According to WebNovare, which cited internal documents, the move could create additional...
